Equinox  believes that the protection of personal information is of paramount importance. It is for this reason that we have put in place this  policy with the objective of protecting your integrity and your right to disclose or not disclose your personal information.

Our privacy practices comply with the following laws

• The Personal Information Protection and Electronic Documents Act (PIPEDA – federal law)
• The Act respecting the protection of personal information in the private sector (Bill 25 – provincial legislation)

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Personal Information Covered

Personal information is information about a natural person that can be used to identify that individual.

Equinox imposes strict security measures and the protection of privacy and personal information. Please be assured that no such information will be collected without your consent.

In the course of its activities, Equinox may collect and process various types of personal information, such as, but not limited to:

• Business and/or personal contact information, such as a first name, last name, address, email address dates of birth and telephone number;
• Biographical information such as a job title, name of an employer, professional and/or personal history, photos, and video or audio content;
• Marketing and communication preference information, as well as related information such as comments and survey responses;
• Billing and financial information, such as a billing address, bank account information, or payment information;
• Service-related information, such as details of services rendered to you;
• Information about your professional background, networks, social involvement, professional affiliations, etc.;
• Recruitment information, such as a resume, education and employment history, details of professional affiliations, and other information relevant to potential recruitment to Equinox;

• Website usage and other technical information, such as details about visits to our website, your interaction with our advertising and online content, or information collected through cookies and other tracking technologies;
• Any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your clients, directors, officers, shareholders or beneficial owners), you must ensure that you have given them due notice that you are providing the information and that you have obtained their consent to such disclosure;
• If applicable, evidence of consent given to us (date, time, means), in circumstances where such consent is required for the processing of personal information;

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Collection of information from people 14 years of age and under

We do not collect or use personal information from anyone under the age of 14. If you are under the age of 14, you should not provide us with your personal information without the consent of your parent or guardian. If you are a parent or guardian and you become aware that your child has provided us with personal information without consent, please contact us.

Collection and Use of Personal Information

We collect personal information when you use our site, such as when you fill in the questions or comments section. The types of information we may collect include, your name, email address, phone number, and any other information you choose to provide to us.

We are committed to collecting only the personal information of our employees, suppliers, customers and other collaborators that is necessary to perform our business activities. Here are the details: First and last name, telephone, street address and email.

With your consent or, if applicable, on another authorized legal basis, Equinox may use your personal information by telling you why your personal information is being used.

Equinox may also disclose your personal information to third parties as required or permitted by law, including in the following situations:

• governmental, regulatory, and law enforcement agencies, pursuant to a warrant, order, or legal requirement;
• in connection with any pending or potential legal proceedings involving Equinox;
• in establishing, exercising or defending our legal rights (including when providing information to third parties for fraud prevention and credit risk reduction purposes), to the extent permitted by law.

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In addition, Equinox will never rent or sell your personal information to any third party without your consent.

Equinox takes reasonable steps to ensure that the personal information collected is accurate and complete. We update our client records based on information provided to us directly or indirectly by clients or partners. To ensure that our records are as complete and accurate as possible, you must inform the company of any relevant changes to your personal information, such as a change in name, address or contact information.

Other information essential to job retention (employees) as well as business operations (suppliers and customers).

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of sites (other than our own sites) to which we provide links. You should review the privacy policies of these third-party websites before choosing to provide them with personal information.

Third Party Targeted by the Sharing of Personal Information

Equinox may share personal information with third parties, subject to solicitor-client privilege.

How long we keep personal information

Equinox will retain personal information only for as long as necessary for the purposes set out in this Policy and to comply with its legal and regulatory obligations.

To learn more about how long we retain personal information, please contact the person responsible for this Policy.

Where we store and how we transfer data outside Québec

Equinox uses customer relationship management information technology to manage, maintain and maintain all relationships and interactions with its current and potential customers, suppliers, contractors and partners. For legal and tax reasons, documents and personal information may also be kept in a secure room dedicated to the Equinox's archives.

Equinox does not transfer any data, whether confidential or not, outside the province of Quebec, except at the specific request of a client to carry out the mandate entrusted to it.

Your rights

You have the right to access your personal data held by our organization, we invite you to contact our Privacy Officer to find out about its content, verify its accuracy, request changes or deletion.

It is also possible to lodge a complaint with a data protection supervisory authority. This body in the province of Quebec is the Commission d'accès à l'information (CAI) or by sending a request for an info form and sending it by secure email or mail to the attention of our Privacy Officer.

Security Incident Management

Equinox has put in place appropriate technological, physical and contractual security measures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, with safeguards appropriate to the sensitivity of the personal information. However, no electronic system is completely secure.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time.

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By using the Equinox site, you consent to the use of cookies in accordance with this Cookie Policy. You will have seen an invitation to do so on your first visit to this website; although it will not usually be displayed on subsequent visits, you may withdraw your consent at any time by following the instructions below.

Cookies Required

These cookies are essential to enable you to move around the website and access its features.

Without these cookies, the services you request (such as navigating from one page to another) cannot be provided.

Performance Cookies

Equinox uses analytical cookies to analyze how its visitors use its website and to monitor the performance of the website. This helps ensure a high-quality experience by customizing its offering and quickly spotting and correcting any issues.

Website Functionality Cookies

Equinox also uses cookies to provide you with a certain functionality, such as remembering choices you make (such as your username, language, or region) or to recognize the platform from which you access the Site and to provide you with enhanced, more personal features. These cookies are not used to track your browsing on other sites.

Targeting cookies

Targeting cookies collect information about your browsing habits and are used to better target advertising to you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The above-mentioned "Add This" cookies are also examples of targeting cookies. Third parties provide these services in exchange for acknowledgment that you have visited the Equinox's website.

When you use the LinkedIn, Facebook or other available sharing buttons, you will be directed to a page controlled by these companies, which may place cookies (including targeting cookies), and you will be subject to the cookie policies of LinkedIn, Facebook or another relevant website, respectively.

Use of IP Addresses and Digital Logs

Equinox may use your IP address and browser type to help diagnose problems with its server, to administer its website, and to improve the service it provides. An IP address is a numeric code that refers to your computer on the Internet. Your IP address may also be used to gather aggregate demographic information.

Equinox may conduct IP address checks to determine the domain from which you come (e.g., google.com) in order to obtain a better picture of its users' demographics. Information from these types of cookies and technologies is not combined with information about you from any other source and will not be used to identify you.

Web Beacons in HTML Emails and Webinars

Marketing emails contain a unique campaign-specific "web beacon" that notifies Equinox when its emails are opened and, in combination with other technology, checks for clicks on links in the email. Equinox may use this information for a variety of purposes, including determining which of its emails are of most interest to you and asking users who do not open its emails if they wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links sent. This information can be linked to your personal identity.

Changes to the Cookie Policy

This Cookie Policy may be amended by Equinox at any time.

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The purpose of this policy is to provide procedures for closing, retention, and destruction of client records maintained by Equinox.

Retention of Closed Files

Closed, undestroyed records are stored in a physically locked location to maintain the confidentiality of individuals and to protect them from damage or loss. They can also be stored on a computer medium.

Please note that, in some cases, Equinox may retain some of your personal information for a reasonable period of time for legal, administrative or compliance purposes.

For more information, please contact the person responsible for personal information.

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The purpose of this policy is to ensure that complaints are handled in an adequate, consistent and timely manner. It is intended for any person who is dissatisfied with the handling of his or her personal information.

Purpose of the Policy

The purpose of the Complaints Policy is to establish a fair and transparent procedure for dealing with complaints received by Equinox. It also aims to support the quality of services and offer the opportunity to anyone to express their dissatisfaction.

This document provides a framework for the receipt of complaints, the transmission of acknowledgements of receipt, the creation of the complaint file and the compilation of complaints received, with a view to listening to customers and continuous improvement.

Responsible

The person responsible for the application of the policy is Mr. Bryan Moloughney, Chief Privacy Officer. He acts as a guarantor and ensures that staff are adequately trained in this regard. The person in charge must also provide employees with all information necessary to comply with this policy.

Receipt of Complaint

If an individual wishes to make a complaint, he or she must do so in writing to the following address:

Equinox

Mr. Bryan Moloughney, Executive Director.

(PPR) Person Responsible for the Protection of Personal Information

(514) 710-3141 bryan.moloughney@scequinox.ca

‍Where

800 Place Victoria, Montreal, QC, H4Z 1A1

The communication must include the following:

• The name of the complainant;
• Address;
• Telephone number;
• Email or fax number, if applicable;
• The status of the complainant: In his or her own name, as guardian or holder of parental authority;
• The reasons for the complaint submitted.

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All complaints are treated confidentially. An anonymous complaint is considered not received.

Effective date of policies:

May 2024.

If you have any questions or comments regarding the handling of complaints, please contact the person in charge directly.

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